Open your SISMA email
Find your order confirmation or shipping notification and select the order-status button inside. The page updates when fulfillment and carrier information become available.
Order tracking
Follow your SISMA order
Your personal order-status page carries the latest information from checkout through delivery. Open it from your SISMA email or sign in to see your order history.
01
View your latest update
Use the same email address you entered at checkout when signing in. If you checked out as a guest, open the unique order-status link in your confirmation or shipping email.
Find your shipment
Two simple ways to check
Shopify protects order details by connecting them to your customer account or the private link sent for that purchase.
Sign in to your account
Open your customer account using the email connected to checkout. Your available order history and order details will appear after authentication.
Open My AccountYour delivery journey
What each stage means
Status wording can vary, but most orders move through these four general stages.
01
Confirmed
Shopify has accepted your order and sent a confirmation.
02
Preparing
Your order is being reviewed and prepared for shipment.
03
In transit
The carrier has the shipment and tracking scans can begin.
04
Delivered
The carrier has recorded delivery at the destination.
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A label is not always a movement scan.
Tracking may take time to update after a shipping label is created. For current delivery terms, read the SISMA shipping policy.
Tracking help
Common delivery questions
Keep your order number nearby when contacting SISMA support.
I received an order confirmation but no tracking link.
An order confirmation means checkout was completed; it does not always mean the package has shipped. Tracking is normally added when fulfillment information becomes available. Check your inbox and spam folder for a later shipping notification.
Why has my tracking information stopped updating?
Carrier scans can pause between facilities, during busy periods, or while a large package is transferred. Review the latest estimated delivery information on the carrier page linked from your order status. If the shipment is beyond that estimate, contact support.
Can I change the delivery address after ordering?
Email support@sismabike.us immediately with your order number and the requested correction. Address changes cannot be guaranteed after processing or shipment begins, and carrier restrictions may apply.
Tracking says delivered, but I cannot find the package.
Check the delivery location, nearby entrances, household members, neighbors, building staff, and any carrier photo or note. If the package is still missing, contact the carrier and SISMA support with your order number and tracking details.
What should I do if the carton arrives damaged?
Photograph the unopened carton, label, damaged areas, bike, and package contents. Keep every piece of packaging and contact SISMA promptly. Do not ride or charge the bike if the battery or another safety-critical component appears damaged.
What should I include in a delivery support message?
Send your full name, order number, delivery address, tracking number, a short explanation, and relevant photos. Complete information helps our team understand the situation more quickly.
Need order help?
We’re ready to look into it
Contact SISMA with your order number and the email used at checkout. We will review the information available for your order.