Shipping policy

Fulfillment Timeline

We prepare and pack all incoming orders within 2 business days.

Fulfillment operations run Monday through Friday. If you place an order over the weekend or on a national holiday, it will be queued for processing on the next active business day. If there is ever an unusual delay in our warehouse, we will notify you immediately via email.

USA Delivery Information

Currently, Sisma Bike only ships to addresses within the United States. We do not support cross-border or international shipping at this time.

After your package leaves our facility and is handed to the carrier, standard delivery takes 5 to 8 business days.

(Please note: While we always pack and ship within our 2-day window, extreme weather events or local carrier service disruptions can occasionally add extra transit time out of our control.)

Package Tracking

As soon as your shipping label is printed, our system will automatically send you an email with your unique tracking link. It usually takes the carrier network about 24 hours to scan the package and update the initial location online.

Shipping Costs

All applicable shipping rates are calculated dynamically based on your delivery address and will be clearly shown on the final checkout page before you complete your purchase.

Lost or Damaged Items

If your package arrives with visible physical damage, or if the tracking shows as "delivered" but you cannot locate it, please contact us right away. Retain all original boxes and packing materials, as we will need them to file a carrier claim and issue your replacement.

Need Help? Contact Us

If you have any questions regarding your delivery status, our team is ready to assist.

  • Trade Name: SISMA bike (SISMA USA INC.)

  • Customer Support: support@sismabike.us

  • Phone: (201) 252-2549

  • Headquarters: 101 Eisenhower Pkwy, Ste 300, Roseland, NJ 07068, United States